Extended Premier Support Program

• A complete, on-site service commitment
• 24/7 toll-free technical support
• Includes all travel and on-site labor
• Parts repair or replacement
• Preventive maintenance
• System performance optimization (both hardware & software)
• Software Updates and Customization
• Quality Assurance review
• Staff refresher training
• Limited Site Tailoring of Documentation Modules
• Annual Functional Software Enhancements for Modules
• Federal/State Regulatory Enhancements on Continued Basis

Extended Standard Support Program

• Same as "Premier" except for travel and on-site labor and limited site tailoring of documentation modules which are charged at our current time and materials rates
• A good alternative for those medical facilities with reasonable, local support capabilities from their internal technical departments

System Performance Upgrades

We review and analyze your system's effectiveness toward achieving YOUR performance goals Upgrades allow you to take advantage of the latest in computer hardware and operating system advances that would increase system response and efficiency

Custom Training and Quality Assurance Programs

Whatever your Risk Management, Efficiency and Clinical Data Management goals, we will analyze, plan and implement a successful program … backed by our unique Success-Focused Education Program.

Please contact us with any questions you may have about Clinical Computer Systems' service and support programs.